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Customer Service

 

Payments
We accept the following forms of payment: Visa, Mastercard, American Express and Discover. This includes debit cards that have a Visa or Mastercard logo.
 

Order & Shipping Confirmation
When you submit an order, you will receive an Order Confirmation email with your order summary. Later, when the order is shipped you will receive an Package in Transit email stating that the order has been shipped.
 

Shipping Policy
All orders, national as well as international, are shipped with the Spanish National Postal package service (Correos). All Packages are fully insured. Shipment will be made by certified mail, deliveries in the reception is guaranteed by the signature of the addressee or an authorized person. 
 

Shipping Fees
We have three types of Shipping Fees: National (only Spain), Europe and Worldwide.

All of our orders are packed and shipped once a week. The estimated delivery is about four days for the National shippings (only Spain), one week for the Europe shippings and two weeks for the Worldwide shippings.

All prices are in euros (€) including taxes 21% IVA. Prices do not include cost of postage and packing, which will be added to the total of your order. All prices in our on-line shop are subject to change.
 

Gifts
If you would like to send your purchase as a gift remember to put his/her address in the Shipping Options. When you add it to the Shopping Cart we will ask you if you want to write a message. We will include a card with your message and ship your order with a gift receipt.
 

Returns Policy
If for any reason you are not happy with your purchase, you may return the items postmarked within thirty calendar days of the initial order.

All items returned must be in the condition they were originally dispatched.

Once we receive your return, we will process a refund for the cost of the returned item and send you an email. 

Make sure to include your invoice or returns form when mailing your return to the address: 

Flora. 

Milà i Fontanals 14, 3r 5a.
08012 Barcelona. Spain.

Coupon Codes
Coupon codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases. Discount applied before shipping, handling, and tax.
 

Need more help?
Please feel free to contact us with any questions.

Email
support@floraindoor.com

Phone
+34931190113

Customer Service Hours (Central European Time)
Mon. – Fri. 10 am - 6 pm